Shipping and Exchange/Return Policy
We want you to be pleased with your purchase, so if you are not satisfied, we are not satisfied. Please contact us within 14 days of your order’s delivery date to arrange an exchange or return.
Items must be returned in their original condition with their original tags and packaging intact. We cannot accept any returns that have been worn or are soiled.
We stand behind our products and will replace any item that is defective or damaged. Please contact us to coordinate a replacement.
You can reach Client Services or 908-347-0240 from 8AM thru 8PM EST.
To process a return:
- Simply call us at 1-908-347-0240 so we can email you a UPS return label
- Place the item you would like to return in the original packaging or a new UPS box with the original packing slip
- Print the return shipping label that we emailed you to the original packaging or a UPS-provided box.
- Drop the item at any UPS location
- Please note, customers outside the U.S. must include any and all commercial invoices (included with your return label) for items being returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the policies stated above. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
To Process an Exchange:
To process an exchange, contact Client Services at 1-908-347-0240 within 14 days of purchase. We will email you a return label. Once your return is received and inspected, we will ship you the new item. You will not be charged for shipping back the original item, but the replacement item will incur new shipping and handling charges.
You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
*Note to international customers:
For all orders shipping outside of the U.S., the ship-to recipient will be responsible for any taxes or customs duties incurred. Jennifer Ritz is not responsible for any fees charged by customs. Please note Jennifer Ritz is unable to provide the exact amount of taxes or duties that may be due upon delivery.
International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or "samples" or “no commercial value”.
For further assistance, please contact Client Services at 1-908-347-0240.